FAQs

Motion Prints offers a carefully selected collection of premium wall décor, including dark aesthetic wall art, canvas posters, wall art prints, room décor, wall décor, and vintage metal signs. Our collection is designed to suit a variety of interior styles, from modern and minimalist to vintage and industrial.

We primarily ship throughout Australia and also deliver to selected international destinations. Shipping availability depends on your location. If you're unsure whether we ship to your country, please contact us before placing your order, and we'll be happy to assist.

Orders are usually processed within 1–3 business days after payment has been confirmed, and Delivery times are 5–14 business days. Delivery times vary depending on your location and the shipping method selected. While we always aim to deliver orders as quickly as possible, shipping times may occasionally be affected by carrier delays, customs clearance, or peak shopping periods.

If your order has not yet entered processing or shipment, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, we may no longer be able to make changes.

If your order arrives damaged, contains the wrong item, or has a manufacturing defect, please contact us promptly with your order number and clear photos of the item and packaging. Our support team will review your request and work with you to find an appropriate solution as quickly as possible.

We make every effort to display our products as accurately as possible. However, slight differences in color, texture, or finish may occur due to screen settings, lighting conditions, and manufacturing variations. These minor differences are normal and do not affect the overall quality of the product.

We accept secure payment methods supported by Shopify, including major credit and debit cards as well as other available payment options displayed during checkout. All transactions are processed through secure payment gateways to help protect your personal and payment information.

If you experience an issue with your order, please review our Refund Policy or contact us directly. Eligible requests are handled according to our store policies. We always aim to resolve concerns fairly and provide the best possible customer experience.

At Motion Prints, we focus on offering carefully selected wall décor that combines quality, style, and value. We are committed to providing secure online shopping, reliable shipping, transparent communication, and responsive customer support. Our goal is to make decorating your home or workspace simple, enjoyable, and stress-free while helping you find pieces that match your personal style.

If you have any questions about our products, your order, shipping, or anything else, you can contact our customer support team by emailing [ themotionprints@gmail.com ]. We aim to respond to all inquiries as quickly as possible during business hours.